Docs
Connect the Meta WhatsApp Cloud API so the agent can chat and send follow-ups.
Coming soon: WhatsApp is not live on callanswerdesk.com yet. This page describes the setup for when it launches.
- 1In Meta for Developers, create an app with the WhatsApp product and add your business number.
- 2Set the webhook Callback URL to https://YOUR_APP/api/whatsapp/webhook.
- 3Set the Verify token to the same value as the WHATSAPP_VERIFY_TOKEN environment variable.
- 4Subscribe to the messages field.
- 5Set WHATSAPP_TOKEN, WHATSAPP_PHONE_NUMBER_ID and WHATSAPP_APP_SECRET so replies can be sent and incoming payloads verified.
Webhook URL
https://YOUR_APP/api/whatsapp/webhookWhat the agent does on WhatsApp
- Answers questions and books appointments, same as on the phone.
- Sends booking confirmations after calls.
- Follows up every missed call in the caller's language.
Free-form messages work inside Meta's 24-hour customer window. Outside it, Meta requires an approved template.
Want to hear the agent before setting anything up?Try a live demo call