How to add a booking chat to your website

Steps

1. Start free sign-up. Go to the signup page and press Start free. Enter your name, email, and password. No card is needed.
2. Set up your receptionist. On the set-up page, pick your business type from the templates. Enter your business name and country to start.
3. Test the receptionist. Press Create receptionist and test it. Use the Start voice call button or Type instead to check that it answers correctly.
4. Copy the script tag. Open the Numbers & channels page. Find the web chat widget section and copy the one-line script tag provided.
5. Paste into your website. Paste the script tag into your website's HTML. If you use a website builder, look for a custom code box in the footer settings.
6. Verify the chat bubble. Reload your website. A chat bubble should appear in the corner. Click it to confirm the receptionist loads and answers.

Find the script tag

After you create your receptionist, go to the Numbers & channels page in your dashboard. This page lists your active channels. Look for the web chat widget section. It contains a single line of code that starts with a script tag. This code tells your website to load the CallAnswerDesk chat bubble. Copy the entire line exactly as shown. Do not change any parts of the code. The tag includes your unique account ID, so it only works for your specific receptionist.

Where to paste the code

If you have direct access to your website files, open the main HTML file. Paste the script tag just before the closing body tag. This ensures the chat loads after the page content. If you use a website builder like Wix, Squarespace, or WordPress, look for a custom code or HTML injection box. These are usually found in the footer settings or the site-wide code section. Paste the tag there. Save your changes and publish the site. The builder will handle the rest of the placement for you.

Check that it works

Once the code is live, visit your website on a different device or in an incognito window. Look for the chat bubble in the bottom corner of the screen. Click it to open the chat window. The receptionist should greet you and be ready to answer questions. Try asking about your business hours or booking an appointment. If the bubble does not appear, check that the script tag was pasted correctly and that your website is not blocking external scripts. Clear your browser cache and try again.

Manage conversations

Every time a visitor uses the chat, the conversation is saved in your CallAnswerDesk dashboard. You can view these under the Conversations page. If the chat books an appointment, it appears under Bookings. If the visitor leaves a message, you receive an email alert. You can also turn on a daily summary email to get a digest of all activity. This helps you track who visited your site and what they asked without checking the dashboard all day.

Questions

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